At Nargis Fashion, we are committed to delivering your orders safely and on time. Below are the details of our shipping and delivery process to ensure a smooth shopping experience.

1. Order Processing

• Once your order is placed, we begin processing it immediately.
• Orders are typically processed within 1-2 business days before being shipped.
• You will receive an order confirmation via email and WhatsApp.

2. Shipping Timeline

• Domestic Orders (India): Orders are delivered within 5-7 working days from the date of dispatch.
• International Orders: Shipping times vary based on the destination and may take 10-15 business days.

You will receive an email and WhatsApp notification with your tracking details once your order is shipped.

3. Shipping Charges

• Within India: Standard shipping charges apply based on your location and order value.
• International Shipping: Charges vary based on the country and weight of the package. The exact cost will be displayed at checkout.
• Occasionally, we offer free shipping during promotional periods.

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email and WhatsApp.
• You can also track your order by logging into your Nargis Fashion account and visiting the “Order History” section.

5. Delivery Guidelines

• Deliveries are made during standard business hours (9 AM – 7 PM) from Monday to Saturday.
• If you are unavailable at the time of delivery, the courier service will attempt delivery again or contact you for further instructions.

6. Delayed or Lost Shipments

• If your order is delayed beyond the expected delivery date, please contact our customer support team for assistance.
• In case of a lost shipment, we will initiate an investigation with our courier partners and resolve the issue promptly.

7. Address Changes & Modifications

• If you need to change your delivery address after placing an order, please contact us within 24 hours of purchase.
• Once an order is shipped, we cannot modify the delivery address.

8. International Shipping Policy

• Customers are responsible for any customs duties, taxes, or import fees applicable in their country.
• Delivery timelines may vary depending on customs clearance in your country.

9. Contact Us

For any questions regarding shipping or delivery, please reach out to us:

📍 Store Address: D-36, Lajpat Nagar-2, Central Market, New Delhi – 110024
📞 Phone: 011-41643213
📱 WhatsApp: 9711710116
📧 Email: nargis.lajpat@gmail.com